AGREEMENTS TO JEWELRY FACTS, CARE, AND USE
You are purchasing hand carved materials, so there will be slight variances in diameter, color and design. In filling your order, we will select the pair(s) that we feel are the most beautiful, rather than a replica of the image you see on our website. As an organic material, it should not come into contact with water or humidity, as those elements (along with altitude change and climate change) can cause it to warp, crack, or break. Direct Sunlight can also cause warping, cracking, or breaking. Tawapa is not responsible for breaks or cracks in the jewelry that occur after it has arrived and/or been worn. Please don't sleep in your jewelry, as it may break. If you would like to shine up any of the horn, bone, and wood, jojoba oil works great. A drying out of jewelry made from these materials does occur. A miniscule dab on a toothbrush or sponge will go a long way. We design our jewelry for healed piercings only and not for the process of stretching.
Tawapa.com uses your order information to process your order. We DO NOT release or sell any of our customers' information to any other third party solicitors. At times we may contact you by email when we have online promotions. If you wish to be removed from this list, please email us at firstname.lastname@example.org and type "UNSUBSCRIBE" in the Subject heading.
SHIPPING RATES AND POLICY
All domestic orders are shipped via USPS First Class unless a faster service is requested and cost $5.50. Other domestic shipping options range from UPS ground to UPS next day delivery. Prices for these additional services will vary, thus we will contact you with a more accurate dollar amount once we have your order and shipping information. All international orders are shipped International Priority/Small Flat Rate. Price depends on the weigh and the country to be shipped to. If an item is shipped to you due to a mistake on our part, your returned or exchanged items will be shipped at no cost to you via USPS priority mail delivery. If an item is backordered you will be charged only when the backordered item is ready to ship (after your approval).
Delivery time may vary depending on your geographic location or order date. Orders requesting shipment to the East Coast are usually delivered within four to five business days. We will make every effort to deliver your package to you as soon as possible. However, there are conditions that might cause delays. Please consider the following:
CREDIT CARD APPROVAL
Upon approval AND verification of credit card information, orders will be processed for shipment. Inconsistent data and billing information may delay your order.
Orders received Monday thru Friday after 11:00 AM PST will be processed the next business day. Delivery to some destinations may take up to seven business days. Generally, most metropolitan areas should receive delivery within four days.
When you place an order with tawapa.com, we utilize a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, tawapa.com ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only tawapa.com to decode your information. Both Netscape and Internet Explorer indicate when you are connected to a secure server. Netscape uses an unbroken key, while Internet Explorer shows a closed lock indicating your session is secure.
OTHER STEPS TAKEN FOR SECURITY
tawapa.com practices the highest level of security before authorizing an order. Each order is inspected individually to prevent fraudulent or unauthorized activity to our customers' payment method, and an order must be authorized by both our Merchant Payment Server and a Sales Manager. If an order is unauthorized, you will receive a telephone call and/or email from Customer Service. Because of this extra security service, please understand that your order processing may be delayed. However, we like to think that this small inconvenience outweighs dealing with any fraudulent and/or unauthorized activity to your account.
Tawapa.com currently VISA and MASTER CARD credit cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL. Unfortunately, we DO NOT accept personal checks.
PLEASE NOTE: If you have any questions or concerns, please call Tawapa at the number listed below or email us at email@example.com
Tawapa.com is required by law to charge sales tax on orders SHIPPED TO California addresses. No sales tax will be applied to orders shipped to addresses in other states. If you have questions about a product, need help placing an order, or just want to get in touch, here's how to contact us. firstname.lastname@example.org
Tawapa unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship on arrival: chips, broken pieces, warping, inlays detaching, jewelry with visible break and glue lines (aka: glue job), mismatched jewelry (more than 1/2 mm in 12.5mm and smaller and more than 1mm in sizes larger than 12.5mm) . This decision as to whether or not jewelry is considered defective will ultimately though fairly be at Tawapa's our discretion.
RETURNS/EXCHANGES AND REFUNDS POLICY
Included in the box with your order, you will find your jewelry enclosed in a heat sealed plastic bag. Please examine your purchased designs while they remain sealed in plastic. Decide if they are to your liking. Once the seal is broken, the jewelry will not be able to be returned or exchanged. If the seal is broken, only damaged or defective jewelry can be exchanged. Defective or damages include: chips, broken pieces, warping, inlays detaching, jewelry with visible break and glue lines, mismatched and poorly sized jewelry (more than 1/2 mm in 12.5mm and smaller and more than 1mm in sizes larger than 12.5mm). Defects or damages do not include jewelry that the customer erroneously ordered in the wrong size! Tawapa is not responsible to refund, exchange or credit your account with us for any jewelry that the customer cannot fit due to highly pierced lobes, scar tissue or crooked piercings. We do not cover return shipping unless the piece arrived damaged or defective.
This decision as to whether or not jewelry is considered defective will ultimately though fairly be at Tawapa's discretion. We will gladly replace or refund you for any DEFECTIVE items OR unopened jewelry that you wish to return Please contact us with notification of your return within 15 days from the date we shipped your order. Customer assistance center at 213-765-8921 or e-mail us at email@example.com
If you would like to replace a damaged or defective item, we usually can send you a new, replacement item. If it is not available we can backorder you a new pair. Or, if you prefer, we will credit your account. Or if you choose not to wait for the backorder, you can select another design of the same value for trade. Or we can refund your credit card. We apologize for any inconvenience. Please contact us at firstname.lastname@example.org.
Tawapa is not responsible to refund, exchange or credit your account with us for any jewelry that the customer erroneously ordered in the wrong size! Be sure that you know your exact size in millimeters when ordering jewelry from us. Our flares measure at 1mm to 2mm or (1/16" to 1/8" or 16 gauge to 12 gauge) depending on size of the plug. All plugs are double flared, and thus measure at 1mm or 2mm larger than what it is sized at to keep the jewelry from slipping out of the ear. Tawapa is not responsible to refund, exchange, or credit your account with us for any jewelry that was bought by the customer without taking into consideration the size of the flare. Tawapa measures jewelry according to the millimeters and not gauges or inches. Please use the conversion chart that we have made available to you when ordering jewelry. Tawapa is not responsible to refund, exchange or credit your account with us for any jewelry that was bought because of the customer's conversion (or failure of conversion) error.
CHANGES TO ORDERS
Order changes may be made if the order has not yet been released for shipment. Adjustments to orders currently in process may be accommodated by speaking with our customer assistance representatives by e-mailing us at email@example.com.
Customer Service Address:
1048 Santee St.
Los Angeles, CA 90015